1. Everyone can see shared community pictures on the Sungale cloud frame service platform. Click the Detail button on our home page, then click More button on the following page, you're at the community pictures page.

2. You can view pictures by date shared, popularity, or the photo tags. In the detail page of the shared picture, you can see pictures detail information.

3. After login to your account, you could edit picture tags, and add to your favorite.

1. Login to your cloud frame account, click "Manage Album" from left navigation, click any album that you created, and hover on a picture you'd like to share, you'll see a "Share this photo" button show up on the picture. Click the button, choose some proper tags for your pictures, up to 5 tags, click "OK", then click "Continue" button.

2. You could also add more picture tag if you don't see enough to describe your pictures, enter new tag names, and click "Continue" button to submit. Our system administrator will review and respond to the newly added tags in 3 business days.

3. After sharing your picture, you can view it from the top navigation, Community, My shared photos section. If you changed your mind, you could go back to your cloud album, and click "cancel the sharing" button.

1. Login to your cloud frame account, click "Manage Grouping" from left navigation, and click "Invite join group" picture. A input box will show up, ask your friend's / family's cloud frame account email, and put in this box, click OK button.

2. The other frame's icon will show up in your manage grouping page in grey, waiting for the other party's approval. Meanwhile, a notification email will send to the person you've invited, remind him/her to review your grouping request.

3. If the other party agrees to join your group, the other frame's icon will show up in active status in your manage grouping page. You can send your pictures to that frame, continue reading below article about how to do that.

NOTE, each frame can group with 3 other frames.

1. Login to your cloud frame account, click "Manage Slide Show" from left navigation, hover on any slide show, and click "Push to frame" button. On the pop up list, you'll see your own frame and grouped frames listed, select the group frame you'd like to send, and click "OK" button. Your slideshow is pushed over to the selected group frame, his/her frame will start playing your pictures shortly.

2. Click "Manage grouping", and click on a grouped frame icon, you can view or delete slide shows that you sent to the grouped frame. You could also delete the grouped frame entirely,then you won't be able to see that frame in your "Manage grouping" page.

3. As a group, you can receive slide shows from your group member as well. At "Manage Grouping" page, click on your own frame icon, you'll see your own slide shows, as well as slide shows sent from your group member, you could delete it if you wish.

1. If your family or friend invites you to join their frame group, you'll receive a email notification from support@sungale.com. You can login to your cloud frame account, and a news message will show up.

2. When you click on the notification message, a box will show up, you could choose to accept or refuse the invitation. If you accept the join the group, you can see the inviter's frame show up at your "Manage Grouping" page. You could receive slide shows from the other party on your frame, or send your own slide show to the other frame. Click here for detail operation.

NO, only cloud album slide show is configurable.

Logon to Dropbox, save the Dropbox pictures to local memory, then slide show from local photos

The remote needs to have a solid green light to work normally. If the batteries are new, and the remote control light is still flashing, it needs to be reset with the sensor. Simply plug in the remote control sensor to your frame, and hold the OK and back buttons on your remote control for 2 seconds, you'll see the light flash for 3 times and become solid green, that means you've successfully reset your remote control.

In this situation, your remote control needs to be re-calibrated, please follow this article to fix it.

On your frame, please click the lower right corner to get into Settings, then click the lower right tab again to go into system setting, scroll down to find “About device”, on the following screen scroll to the bottom to show Serial Number, it is a string containing numbers and upper case letters, starting with "SU".

Connect your frame to a computer using the USB cable included in your package, a "USB connected" interface should pop up on your frame like below, click the "Turn on USB storage" button, your computer should recognize the cloud frame as an external storage unit.

If you are not seeing the "USB connected" interface popping up, or your computer is not recognizing the cloud frame as external storage, please follow below instructions to fix it.
1, Enter into the device's system settings menu, select Storage item, like below.

2, Press the upper right corner menu icon, and press the black bar “USB computer connection” see below image

3, You will see below screen, make sure "Media device (MTP)" is checked

4, Go to "Developer options" item in system setting, and make sure "usb debugging" option is UN-checked

5, Unplug, and plug back in the USB cable, the problem should be solved.

Please click Settings section on the home screen, on the following screen click "All Apps", then click "OTAUpdate" on the following screen to open online update tool. Click "Online Update" button, if there is online update available, click "Download" button, wait for it to download, and click "Reboot now" button afterwards to install updates. Your cloud album contents and other accounts logged on your frame will stay the same after online upgrade.

Click or tab "Local Photos" section from your frame home screen, click the vertical three dots on the upper right corner, then click/tab "start slideshow" from the dropdown menu.

Please use the "forgot password" page to reset your password, after putting in your registered email address and “submit”, you will get a temporary password email from support@sungale.com , login with the temporary password, you'll be prompted to reset your password.

It is the same email address you used to logging in to the cloud frame service website, make sure there's auto correction on your mobile device input.

Sungale cloud frame does not support to have multiple cloud frames under one account, each frames has to have its dedicated account. We will be releasing Group Frames feature soon, which allow a few accounts to form a group and send slide shows to each other.

It's not turned off, the cloud frame automatically goes to sleep after idling for certain period of time, you can wake it up. For remote control models, you can press “Power” button on the remote control to wake the frame. For touch screen models, you can press the “Power” button on the back of the frame to wake your frame. You can also control how long idling before frame goes to sleep, please logon to the cloud frame service platform, click “Frames” on the left navigation bar, click your frame, scroll down to "Slide Show Settings", find "Sleep In" option, adjust the value to your desired time period, and save your setting. Your frame will pick up the change shortly.

This issue can be resolved by doing a system upgrade. For most models, online update is available. Follow this instruction to do an online upgrade. If your frame doesn't have the OTAUpdate tool, or could not find available online upgrade, please contact support@sungale.com for further assistance.

You can turn off the time/weather panel by logging on the the cloud frame service platform, click “Frames” on the left navigation, click your frame, and you'll see “Weather Panel Setting” area, you can set it to off and save the settings. For some earlier models, you may not see the "Weather Panel Setting" area, which means the frame’s system needs upgrade, please contact support@sungale.com for system upgrade instruction, then, you can select to turn off/on weather panel.

It happens when too many pictures been pushed to frame, while the frame's Wi-Fi connection is not good. Please first delete all slide shows on your frame, separate the pictures into smaller slide shows, and push the slide shows one by one, wait for one slide show to fully shown on your frame, then push another.

Please delete the problem pictures, and re-upload them, our new upload system have resolved this issue.

You cannot update account email by yourself. Please email the correct email address and your serial number to support@sungale.com for assistance. Our supporting team will take care of your request ASAP.

During registration, you will receive an activation code in the email box that you have filled in the registration form. If you have waited over 30 minutes and still have not received it, or if you had input wrong email address, please email support@sungale.com for further assistance.

If you did input the correct serial number showing on frame, please setup Wi-Fi connection on your frame first, then go back to registration. Power up your cloud frame, tap or click “I have registered” button under the User Registration box, follow screen prompt to set up Wi-Fi connection, then go back to the home screen, a "Serial number confirmed successfully" message will show up on the bottom of the frame screen. Now turn off the frame, and go to the cloud frame service platform to register again.

In this situation, you probably got a pre-owned unit. In this case, please email the frame serial number to support@sungale.com about this situation. Sungale supporting team will verify the case and clear the previous registration ASAP.

1) This problem may result in you have not done initial cloud album and slide show setup yet. Please login to the cloud frame service platform to setup a slide show with the non-empty album, push the slide show to your frame, see detailed instruction here.
2) If you only create album with the Sungale Cloud app, you still need to login to the frame service platform to create and push slide shows. Using the service platform setting is necessary.
3) If you have properly setup slide shows, make sure your frame has good Wi-Fi connection, use web browser on your frame to open a webpage to test connection. As long as your Wi-Fi connection is good, expect to receive photos you have pushed on the website shortly.
4) If all of above are all confirmed with no problem, it still cannot receive photos, it is a rare case. Then please try to do following operation, go to Settings > Apps > All> find "Wififrame" app > press "clear data" button > reboot frame.

Send pictures to your cloud frame basically contains 3 steps - create album, upload photos to album, then push ablum to frame. In detail.
1. Login to the cloud frame management platform, go to "Albums" page, click "Add New Album" button, name your album, and click "OK" button to save it.

2. Find the new album you just created, hover over the blank album picture, and click "Manage Album" button to go to your album detail page.

3. In your new album detail page, click the cloud image to bring up the upload interface, and click the "Add Photos" button on the top.

4. The file selecting box will show up, choose pictures you want to upload from your computer, click "OK" button, and the pictures you picked will be listed on the upload interface. Click "Start All" button, and the pictures will start to upload, when all finished, click "OK" button to close the upload interface, you'll see your pictures have been uploaded.

5. Now go back to "Manage Album" page, hover over the album cover, and click "Push Album to Cloud Frame" button, check your frame, and click the "OK" button.

6. Now that you've pushed the album to your frame, expect the pictures to show up on your frame shortly. You can check your frame slide shows at the "Manage Grouping" page.

1) Make sure your cloud frame is a touch screen model or a remote control model. For 10” or smaller cloud frames, they are touch screen models, do not have a RC, what you need to do is to touch on the screen to do operation. For 14” above cloud frames, they are remote control models, please make sure you have plugged in the RC receiver into the USB port.

2) Make sure you have setup Wi-Fi connection correctly. You can try to turn on/off the Wi-Fi switch, forget current Wi-Fi password, and re-input the correct password. Sometimes you can try to reboot frame to get Wi-Fi connection.

3) If you have set Wi-Fi correctly, but still stuck at "Authenticate Registration" message box, it could be your frame's serial number not matching with the cloud database. In this situation, please take a photo of the serial number showing on the frame's screen and send it to support@sungale.com to ask for assistance.
4) In rare case, you might have set Wi-Fi connection to a hotspot Wi-Fi or a public Wi-Fi surrounding such as in bank, library, restaurant etc., where it needs to open browser to establish connection. Such Wi-Fi surrounding won't work for initial cloud frame setup, please move the frame to a private network to finish initial frame setup.

If you try to login to your Google+ account, but got "Could not connect to the server" error message, you will need to upgrade your the Google+ app. Please follow these steps to fix it.
1. Go to system settings. Tap "Settings" on the main screen, then tap the lower right corner to get into system settings.

2. In system settings, tap "Apps" on the left box.

3. Find and tap on the "Google+" to open the app detail information, tap on the "Uninstall" button

4. Now go back to all apps screen to find "Play Store", find and install "Google+" again. The problem will be solved.

1, Please go to your app store to search "Sungale", you will find "Sungale cloud".
2, Install the app and input your cloud frame's account number and password.
3, Then, following screen prompts, you can send the photos in you cell phone to the frame. This app responds very fast, so far, all users have given good review to it

1. For the albums created with using Sungale Cloud App, the photos you added will be push to the Cloud Frame automatically.
2. For the albums existed already, after you add new photos on your computer, the albums with new photos will be pushed to the Cloud Frame automatically.
3. To add new photos to the albums created with using Sungale Cloud App, the albums with new photos will be pushed to the Cloud Frame automatically.
4. For all existed albums, after adding new photos, you do not need to click "Push to Cloud Frame", the albums with new photos will be pushed to the Cloud Frame automatically.
5. For the new albums created on your computer, you need to click "Push to Cloud Frame" to have the albums appear on the Cloud Frame.