Smart TV Box requires minimum setup. After hooking up with your TV set, you only need to setup Internet connection, either through Wi-Fi or plugging in a Ethernet cable. Below is a brief Smart TV Box video demonstration for your reference. *Ethernet option may not be available to every Smart TV Box models. Video demonstrated model is STB370, other models may contain different accessories.

No, there's no subscription for using Smart TV Box. And you can synchronize your paid TV subscription on the Smart TV Box at no extra cost.

Smart TV Box is much easier and more functional than Roku. Roku has a limited selection of contents, and requires complicated initial setup. Smart TV Box requires only Internet setup, and is compatible with most video/audio streaming apps.

Please click here for detailed instruction.

Yes. You can download any apps from pre-loaded app store, Smart TV Box is compatible with most apps.

Smart TV Box has on-demand contents from most TV cable channels, you don't need to tape programs anymore.

Please click here for Cloud TV Box STB370 upgrade instructions.

Mostly yes. Most plug and play mouse/keyboards could be used on Smart TV Box.

You can use USB plug and play mouses as remote control for Smart TV Box.

Smart TV Box is loaded with TV, movie and streaming apps. A lot of them provide live programming.

You can access all apps installed on Smart TV Box at the "All Apps" page, if you want to add any of them to the home page, simply click and hold on the app icon, a list of home page sections will show up, choose the section you'd like to put the app, and the app will be available on your home pages.

If your external hard drive is a plug and play disk, you can connect it to Smart TV Box's USB port, and use it as an external drive, and access its contents.

The remote control that comes with Smart TV Box model STB378 and STB608 contains a USB sensor piece, you'll need to find it inside the battery compartment, and plug it in Smart TV Box's USB port to use it. Note for model STB378, you have to plug in the sensor to one of the flat/horizontal USB ports.

For model STB370, it comes with a uWand remote control, which you only need to put in batteries, and point to the box and use it.

Please try to update Netflix when this happens. Go to Play Store, search for Netflix, and click update button.

Yes, you can open Smart TV Box's web browser, and open the website that you'd like to watch.

Kodi is a open source software platform. The software itself doesn't contain any contents, but it has a large community to contribute great video and audio contents. You'll need to find and add your desired "add-on" repositories, for more details please search online for Kodi add-ons.

Simply open Play Store, search for your installed app, and it'll show "Update" button when available. Apps on home page will be disappear after upgrade, you can add them back to home page, but click and hold on the app icon at "All Apps" page.

No. Amazon Prime Video app is restricted to Amazon products only.

This might be due to version compatibility issues, in this case, please contact Sungale service@sungale.com for further assistance

Kodi is a free, open-source software designed specifically with home entertainment in mind – and it's perfect if you're a fan of movies, sports, films and TV shows. Although it was originally created for the Microsoft Xbox and called Xbox Media Center (XBMC), Kodi has continued to evolve - spawning a community of its own.
Unlike services like Chromecast or Plex, Kodi is managed by the non-profit XBMC Foundation, and it's constantly being modified and upgraded by countless of coders around the world. Since its creation in 2003, Kodi has been shaped by more than 500 software developers and more than 200 translators. That means you can now customize by installing addons or builds, and they're totally free, too. And it's not just for laptops; Kodi can now work on everything from a smartphone to an Amazon Fire TV Stick.
KODI is a highly customized platform, each user needs to set up his/her KODI skin and content personally. For more details, please refer to this Wiki page and Google for other supporting information.